The Duties of a McDonald's Manager
Each year, hundreds of thousands of individuals find employment through McDonald's Corporation and their various franchisees. Among those masses, some famous names have served customers at the golden arches including television personality Jay Leno, former White House Chief of Staff Andy Card, former Indiana governor Joe Kernan, and Olympic gold medallist Carl Lewis. This is not at all surprising since they offer managers and manager trainees growth opportunities available in few other corporations.
Besides a competitive health package, McDonald's encourages individual growth through stock options and training courses. Many employees receive educational assistance and scholarships to further their education.
Employee supervision and management
Customer service plays the biggest role in the success or failure of a restaurant manager. As such, the manager schedules and oversees employees throughout their daily duties to help provide the best customer care possible. Managers monitor employee hours and payroll expenses to meet or come in below budgeted levels.
Additionally, managers conduct routine training, evaluations, resolve employee conflicts and oversee disciplinary actions as needed. Lastly, managers work with employees to develop a cohesive working unit.
No fast food restaurant can function properly without cups, straws, or hamburger patties. Therefore, it is an essential function of the manager to maintain an adequate inventory supply to prevent a depletion of resources. Daily, weekly, and monthly reports must be submitted timely to corporate offices and shipments scheduled should arrive at non-peak business hours. Routine inspections of food items ensure that food inventories are continuously rotated in and out for freshness.
In addition to all the other daily tasks a manager must perform, he must also work vigilantly to ensure compliance with all state and local health codes and regulations.
This includes meeting with local inspectors either weekly and monthly as may be required by statute, monitoring equipment to maintain safety and health standards, and attending periodic training to keep abreast of any changing regulations. In some locations, managers may be required by local codes to complete mandatory health and safety training upon employment.
Lastly, managers must maintain impeccable records regarding all transactions completed throughout the day, week and month. Managers oversee all daily cash balancing and transaction activities. They guarantee adequate monetary denominations remain on hand to provide change for customers. Some managers may be required to interact with banks for regular daily transactions such as deposits. All managers must balance budgetary projections with actual daily and monthly transactions.