The spa manager ensures that the guests have a pleasant experience and are happy with the services provided. Spa managers can be employed by hotels, health clubs or even luxury resorts. Their job responsibilities vary according to their setting and the size of the organisation. A spa manager’s job is very flexible and is a good career choice for those who want to provide therapeutic services to others.
A spa manager is responsible for supervising the staff that provides services to clients. These services include facials, massages or even manicures. Their job includes training staff, providing adequate supplies for services and marketing the company’s services. If needed, the spa manager also might be responsible for accounting and the payroll of the staff. It is the spa manager’s responsibility to ensure that spa services are rendered properly.
Spa employees have the potential to advance into management. They have gained experience by working as a part of the spa staff and many employees will consider them for promotion. Many spa managers use their experience in overseeing spas to start their own spa business.
Many employers require that their spa managers have a bachelor’s degree in business, hospitality or spa-related management. Many colleges and universities offer these types of programs. Some small hotels will hire a spa manager with an associate's degree and some experience. Some even will accept college internships as experience. In addition, some employers require the manager to hold
a cardiopulmonary resuscitation (CPR) certification and be capable of implementing and administering safety measures.
The spa manager is responsible for handling customer complaints and must ensure that the complaint is resolved. In addition, they are responsible for coordinating services and ensuring that employees are professional and in order. Managing the staff and services can be stressful at times. In addition, spa managers might be expected to work long hours, including weekends, to meet the expectations of customers.
According to Payscale.com, a spa manager with as little as one year of experience can expect a salary of about £16,409. Spa managers with 10 or more years of experience can expect a yearly salary of as much as £33,612. The Bureau of Labor Statistics includes spa managers with lodging managers and reported that the middle 50 per cent earned between £22,730 and £40,872 in 2008.