You can only access a deceased person's bank account if you have an ownership stake in that account or if you have been appointed by the court to act as the executor of the deceased owner's estate. If you jointly owned the account with the deceased owner then upon the death of that owner the account belongs to you as an individual and you can continue to access it as you did before the other owner died. In order to access an account as a beneficiary or executor of an estate you must go to the bank in person and close the account.
Speak to an account representative at the deceased's bank and explain that you need to close an account. Provide the account representative with the name of the deceased as well as the account number and explain that the account owner has died.
Provide the bank representative with a certified copy of the death certificate and one form of your own government issued identification such as a passport or state issued ID card. If the deceased listed you as the pay-on-death beneficiary then the representative can close the account without requiring any further documentation. If you are the executor of the deceased's estate then you must also provide the banker with the letters of administration from the probate court that appointed you as the executor.
Tell the banker to close the account and to use the proceeds to purchase a cashier's check. The banker must make the check payable to the deceased's estate if you are the executor or to you if you are the beneficiary. Inspect the check to ensure no errors were made and then leave the bank.
On a POD account if the deceased owner named several individuals as beneficiaries then the bank holding the account must disburse the account proceeds equally between those named individuals. On other types of accounts such as annuities, the account owner sometimes has the ability to divide funds unequally among beneficiaries, but on a deposit account you cannot specify how the bank should divide the money. As an executor of an estate you must use the account proceeds to open an estate account and the disburse funds to the deceased's heirs from that account so that you have a paper trail of the settling of the estate.
Some people believe that they can access the account of a deceased relative on the basis of a power of attorney having been established before the account owner dies. A POA enables an individual to act as the attorney-in-fact on behalf of an account owner, but a POA becomes null and void when the account owner dies.