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Support analyst job description

Information technology increases the efficiency of communication within organisations.

Support analyst is a term that mostly refers to specialists who provide technical support to others who are not experienced with computer usage. At some companies, the support analyst also provides help with system integration and network analysis, performing duties whenever assigned.


Many computer support analysts provide training to customers in computers and technology. Whenever a technical problem is too difficult for the support analyst to solve, this problem is generally referred to a more specialised computer analyst. The support analyst must understand the problem enough to be able to communicate it to the more specialised analyst.

In addition to troubleshooting, many support analysts are focused on speeding up worker productivity by providing computer skills that increase the efficiency of computer usage, according to CramSession Career Tracks. This position is usually an entry-level position and many support analysts eventually advance to more specialised positions.


While most support analysts work 40 hours or more, 16 per cent of support analysts work 50 hours or more.

Support analysts sometimes need to work longer hours during a database crash or virus attack in order to help employees resolve issues associated with these mishaps. Some support analysts are able to work from home, telecommunicating with clients.


Some support analysts need to merely demonstrate that they have computer experience, but other support analysts need a post-secondary degree in computer science or information science. Technical computer skills are important for a support analyst, including the ability to follow complex technical procedures.

But equally important are communication skills, since support analysts are only effective if they are able to explain technical computer information to non-trained users. When working on development projects, the support analyst must be able to work well in a team, according to the state of North Carolina.


In 2008, 292,000 network analysts held jobs.

Between 2008 and 2018, the need for network analysts is expected to grow by 53 per cent, according to the Bureau of Labor Statistics. This growth is one of the fastest in the United States. This growth is driven both by rapidly accelerating information technologies that companies wish to integrate in order to become more efficient and also by concerns over security.


Network analysts earned a median of £46,215 in 2008, according to the Bureau of Labor Statistics. The highest 10 per cent earned more than £72,098, while the lowest 10 per cent earned less than £27,079.