Banking Category Banking: the easy, simple banking guide

How to Reinstate a Direct Debit

A direct debit is an automated electronic transaction that is initiated by a company to pay bills, usually recurring bills.

When you authorise a direct debit, you authorise a company to pay a bill by debiting a checking, savings or credit card account. In most cases, you can cancel a direct debit at any time. You can then reinstate the direct debit by calling the customer service number of the company.

Call the customer service number of the company. This is the same company that you had authorised to direct debit your account. Do not call your bank or credit card company because they will not be able to help you. Note that some companies may allow you to change the direct debit information online.

Verify your identity. The customer service representative will normally ask you a series of questions to verify your identity.

Tell the customer service representative that you want to reinstate a direct debit. If the company no longer has your direct debit account information on file, you will need to give the customer service representative your account information. Confirm the direct debit details with the customer service representative, such as the amount, the frequency (e.g., weekly or monthly) and the debit date (e.g., every Monday or the last business day of the month). Note that, if the company no longer has your information on file, you may have to fill in a new direct debit authorisation form, sign it and mail it to the company with a void check.

Check your billing statement approximately 30 days after you reinstate the direct debit. Make sure that the direct debit posted properly to your account, especially the amount. Follow up with the company if there are any errors.