Telemarketing Interview Tips
Job interviews can be daunting, yet exciting prospects exist on every end of the career spectrum. Whether applying as a short-order cook or a CEO, the basic premise is the same: show the bosses you're a qualified asset and they'll let you get your foot in the door.
Telemarketing is no different in that respect; the hiring parties just want competent, vibrant employees to wow them at the interview. With a few basic tips, you can land that telemarketing job.
Know Your English
In telemarketing, you will be speaking with people from all over the world and from all walks of life. Whether conducting interviews, pitching products, or taking surveys, you will need a firm grasp on the English language and you'll need it more so during your interview. Avoid using slang or words like "ain't" during your interview process. Also, don't try to impress with bigger words you don't quite understand; misusing a word in front of a potential employer shows that you're nervous and that you're projecting false impressions of who you really are. Simply speak clearly during your thirty-minute interview so a telemarketing employer knows you can do it during an eight-hour day.
Keep a Positive Attitude
Though this may seem like commonsense advice, interviewers often complain about negative or apathetic prospects who interview for positions that work with people. Show a genuine interest in what the employer is telling you and actively listen to the dialogue in the room.
Telemarketing managers want to know that you can be upbeat, particularly in cold-calling positions. Get plenty of rest the night before the interview, and speak in a clear, positive tone to let the interviewer know that you're serious about the position.
Know How to Handle Rejection
When applying for a telemarketing job, you will be asked an important question: how do you handle rejection? And while the most natural way to respond to that question is "well," you'll want to avoid the basic answers that don't require thought and make it sound like you're only saying what the interviewer wants to hear. Talk about how you actually deal with rejection, about the processes or exercises you employ on bad days that help you manage stress and constant rejection. Armed with responses to questions like these, a telemarketing employer will know you are serious about the job, and that you can actually deal with the stress of rejection rather than simply shrugging it off.
Have a Plan of Attack
Employers want to know what kind of investment they're making in a future employee.
To address this, common interview questions deal with your plans: Where do you see yourself in five years? What are your goals for the future?. These are too often answered with halfhearted comments or even shoulder shrugs. Let an interviewer know exactly what you want. If you want to go to college in a few years or take a truck-driving exam next summer, tell him so. This active plan of attack shows a future employer that you're willing to give things a try and that you have career drive, an asset to any company.
As a general rule, you should always learn as much about a company as you can before attempting an interview. It is a good idea, though, to leave a few blank spaces that an interviewer can fill in for you. Ask about job functions, company products and services, or anything else you can think of. The trick is to actively pay attention to what they're saying and show a genuine interest. This kind of attention to detail will show a telemarketing employer that you have a vested interest in that particular job and that you can listen actively, a vital skill in the telemarketing business.